Privacy Policy

Information We Collect

The personal information we may collect and process includes, but is not limited to:

a) Information submitted during registration, including full name, date of birth, email address, phone number, and account details;

b) Communication records between players and customer support through live chat, email, or other contact channels;

c) Complete transaction history associated with deposits, withdrawals, bonuses, and betting activity;

d) Technical information such as IP address, browser type, device information, login history, GeoIP data, website activity logs, and traffic analytics;

e) Verification documents required for account approval, payment processing, anti-fraud measures, AML, and KYC procedures. These may include passports, national IDs, proof of address, payment verification, and bank statements;

f) Survey responses, promotional participation, customer feedback, and optional market research data.

How We Use Your Information

Crazy Time Bangladesh processes player data in order to provide secure, reliable, and responsible gaming services. Your personal information may be used for the following purposes:

a) Processing deposits, withdrawals, and betting transactions securely;

b) Providing access to casino games, promotions, and gaming features;

c) Delivering customer support and account assistance;

d) Conducting identity verification and security checks;

e) Sending promotional offers, bonuses, tournaments, and marketing communications where consent is provided;

f) Complying with anti-money laundering (AML), counter-terrorism financing (CFT), and regulatory obligations;

g) Detecting fraud, suspicious activity, abuse, or illegal transactions;

h) Improving website functionality, user experience, and service performance through analytics and research;

i) Conducting statistical analysis and internal operational reviews.

Marketing Communication

Unless you choose to opt out, Crazy Time Bangladesh may use your email address and phone number to send promotional updates, casino bonuses, exclusive offers, tournament notifications, and other marketing materials.

Promotional content may also include offers from selected gaming providers, affiliates, or business partners.

You may unsubscribe from marketing communications at any time through your account settings or by contacting customer support.

By accepting promotional rewards, tournament prizes, or bonus winnings, you agree that your username, nickname, or player ID may be used for advertising and promotional purposes without additional compensation, unless prohibited by law.

Obtaining Personal Information

We do not intentionally collect personal information without user knowledge. However, some technical and behavioural data may be collected automatically through interaction with the Crazy Time Bangladesh platform.

We may also receive personal information from trusted third-party service providers such as payment gateways, fraud prevention services, identity verification partners, and gaming software providers.

Third-party providers may support:

• Payment processing;
• Technical infrastructure;
• Fraud prevention systems;
• Identity verification procedures;
• Gaming software integration;
• Customer communication services.

All shared data is handled according to strict confidentiality standards and applicable data protection laws.

Data Recipients

Player information may be shared with trusted service providers, affiliated business entities, and operational partners where necessary to maintain platform services and regulatory compliance.

Employees with access to personal data are subject to confidentiality obligations and data protection requirements.

To ensure stable gaming operations, data may be processed in different jurisdictions, including regions within and outside the European Economic Area (EEA), while maintaining appropriate security standards and safeguards.

By using Crazy Time Bangladesh services, you acknowledge and agree that your information may be processed internationally in accordance with this Privacy Policy.

Releasing Data to Third Parties

Crazy Time Bangladesh does not sell or rent player information to third parties.

However, personal information may be disclosed in the following situations:

a) Where disclosure is required by applicable law or legal authorities;

b) To payment providers and financial institutions responsible for transaction processing;

c) To gaming regulators, licensing authorities, and compliance agencies;

d) To prevent fraud, money laundering, account abuse, or criminal activity;

e) To authorised marketing and analytics providers assisting with promotional services;

f) Where the player has provided explicit consent.

Our platform may also include social media integrations or external links. Any information collected through third-party websites or social platforms is governed by their respective privacy policies.

In the event of a merger, acquisition, or business restructuring, player data may be transferred as part of operational assets. Users will be notified where legally required.

Data Retention

Players may request account closure at any time, subject to applicable legal and regulatory obligations.

Following account closure, Crazy Time Bangladesh may retain personal data for the period required under gambling laws, anti-money laundering regulations, fraud prevention standards, and financial compliance requirements.

Gaming operators are often legally required to retain player records for a minimum period following the last transaction or account closure. During this time, certain data deletion requests may not be possible.

Anonymous statistical and analytical information may also be retained for operational improvement and marketing analysis purposes.

Security of Your Data

Crazy Time Bangladesh applies industry-standard security measures to protect all personal information, financial data, and gaming activity.

We use advanced security protocols designed to prevent unauthorised access, data loss, misuse, or disclosure.

Player accounts are protected through secure login systems, and users are encouraged to enable two-factor authentication (2FA) for additional account protection.

Players are responsible for keeping their passwords and login credentials confidential.

Right to Withdraw Consent

Where processing is based on player consent, you have the right to withdraw that consent at any time.

You may also contact us to:

a) Verify the accuracy of your personal information;

b) Request details regarding how your data is processed;

c) Restrict direct marketing communications;

d) Update or correct inaccurate account information;

e) Submit questions related to this Privacy Policy.

Providing false or misleading information may result in account restrictions, suspension, or permanent closure.

Cookie Policy

When visiting the Crazy Time Bangladesh website, certain information may be collected automatically, including browser type, IP address, device information, operating system, and website usage data.

To improve website performance and user experience, we use cookies and similar tracking technologies.

Cookies are small text files stored on your device that help websites remember user preferences and improve functionality.

Types of Cookies We Use

• Required Cookies. Necessary for account access, website navigation, security, and core platform functionality.
• Functional Cookies. Allow us to remember user settings such as language preferences, region, and session information for a more personalised gaming experience.
• Advertising Cookies. Help us analyse marketing campaign performance, affiliate traffic, and promotional effectiveness.

We may also work with trusted third-party providers that place cookies for analytics, website optimisation, and advertising services.

Most web browsers automatically accept cookies, but users can choose to block or delete cookies through browser settings. Please note that disabling cookies may limit website functionality and affect access to certain platform features.